Terms and Policy

1. Booking & Reservations

1.1 Reservation Process: To make a reservation at Heritage Goa Villas, contact our reservations team directly. All reservations are subject to availability.

1.2 Booking Confirmation: Once your booking is processed, you will receive a confirmation email/Whatsapp message with your reservation details. The confirmation is subject to payment terms and cancellation policies.

1.3 Payment Terms: Full payment is required to be made for the entire period of stay at the time of booking.

2. Cancellation & Refund Policy

2.1 Cancellation Policy:
2.1.1. 48-hour cancellation window: Guests can cancel within 48 hours of booking for a full refund, as long as the check-in date is more than 14 days away.

2.1.2. Cancellation between 7 and 14 days before check-in: The host receives 50% of the booking amount for all nights.

2.1.3. Cancellation within 7 days of check-in: The host receives 100% of the booking amount.

2.2 No Show Policy: A no-show will result in full charges for the entire stay.

2.3 Long-term stays (28+ nights): The strict policy is not available, and hosts can choose from firm, flexible, or long-term policies.

3. Check-in & Check-out Policies

3.1 Check-in Time: Check-in begins at 3:00 PM. Early check-in may be available upon request, subject to availability.

3.2 Check-out Time: Check-out is by 11:00 AM.

3.3 Identification: Guests must provide valid identification upon check-in.

4. House Rules

• The Villas are situated in a residential area. Siolim being in a coastal belt, no loud music is permitted and no music is allowed after 10:00 PM. Soft music can be played inside the villa.
• No pets allowed unless prior approval is granted.
• No loud noise after 10:00 PM to respect neighbors.
• Guests are responsible for any damage to property during the stay.
• Please note that the pool is closed from 10.30 PM till 7:00 AM.

5. Website Terms of Use

5.1 Website Content: All content on the Heritage Goa Villas website is protected by copyright law. All rights are reserved.

5.2 Use of the Website: You agree to use the website for lawful purposes only. Violations of rights or interference with the website is prohibited.

5.3 Third-Party Links: Our website may contain links to third-party websites. These links are provided for convenience and do not constitute an endorsement.

6. Force Majeure

We are not responsible for any failure or delay in performing obligations due to circumstances beyond our control, such as natural disasters, government restrictions, or war.

7. Governing Law

These Terms and Policies are governed by the laws of India. Any disputes arising from these terms will be subject to the exclusive jurisdiction of the courts in Goa, India.

8. Modifications to Terms and Policies

We reserve the right to update or modify these Terms and Policies at any time. Any changes will be effective immediately upon posting on this page.

11. Contact Us

If you have any questions or concerns regarding our Terms and Policies, please feel free to contact us.

Heritage Goa Villas
Email: stay@heritagegoavillas.com
Phone: +91 985 047 1973, +91 982 218 2305
Address: 19/1, 19–1(A)1, 19-1(A)2 Near St. Anthony Church, Aforament Wadi, Siolim, Goa 403517, India